rm12 Privacy Policy — Malaysian User Data Protection
This policy explains how rm12 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights as a user of our platform.
Information Collected by rm12
When you use the rm12 platform, we collect several categories of information to ensure our services run correctly and securely. This information is collected directly from you during registration or use, as well as automatically through our platform systems.
Full name, username, encrypted password, phone number, date of birth, and email address provided during registration.
Device type, operating system, browser version, IP address, and general location data for security and verification purposes.
Records of MYR deposits and withdrawals, including bank name, last digits of account number, and transaction history — but not full card details.
Gaming activity, betting records, session duration, pages visited, and user interactions, used for analytics and service improvement.
How We Use Your Information
Rm12 uses your information to process account registration, verify identity, handle MYR deposits and withdrawals, and ensure all platform functions run smoothly and accurately.
Device data and account activity are analysed to detect suspicious login attempts, fraudulent activity, or multi-account usage. This protects all rm12 users from abuse.
Usage data helps rm12 understand user needs, improve the interface, speed up support response times, and develop new features more relevant to the Malaysian market.
Cookies & Tracking Technologies
Rm12 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our website.
Rm12 uses three types of cookies:
- Essential Cookies: Required for core platform functions such as login sessions, account security, and transaction processing. Cannot be disabled.
- Functional Cookies: Saves your preferences such as interface language and display settings for a smoother experience on return visits.
- Analytics Cookies: Collects information on how users interact with the platform, used solely for rm12's internal improvement purposes.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect login functionality and transaction processing.
Data Storage & Security
All rm12 user data is stored on servers protected by SSL encryption and strict access controls. rm12 follows industry security standards to ensure your personal information remains inaccessible to unauthorised parties.
Financial transaction data in MYR is retained for the period required by applicable laws and financial regulations. Once the retention period ends, data is securely deleted.
Rm12 does not store full credit or debit card numbers, or users' banking passwords. All sensitive payment information is handled directly by registered and certified payment processors.
Information Sharing & User Rights
Third-Party Sharing
Rm12 does not sell, rent, or share users' personal information with third parties for marketing purposes without your consent. Information may be shared only in the following circumstances:
- Certified payment processors to complete MYR deposit or withdrawal transactions.
- Relevant legal authorities or regulatory bodies when required under Malaysian law.
- Internal technical service providers bound by strict confidentiality agreements with rm12.
In all of the above cases, only the minimum necessary information will be shared.
User Rights Over Personal Data
As an rm12 platform user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or out of date, you can contact rm12 support to have it corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, subject to any active legal record-keeping requirements.
- Right to Withdraw Consent: You may withdraw consent for any optional data processing at any time.
Policy Changes & How to Contact Us
Rm12 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will always be available on this page with a clear update date.
If the changes made are material and affect how we handle your data, we will endeavour to notify active users via in-platform notifications or their registered email address.
Continued use of the rm12 platform after any changes to this policy take effect constitutes your acceptance of the updated privacy terms. If you do not agree with the changes, you are advised to stop using the platform and contact support to close your account.
For any enquiries regarding this Privacy Policy, how we handle your data, or to submit a user rights request, please contact the rm12 support team at: [email protected]. You may also visit our FAQ for answers to common questions about your account and personal data.
Related Policy Links
Your Data is Safe with rm12
Sign up for rm12 with confidence — your information is fully protected and all transactions are processed securely in MYR.